Community Choice Aggregation Web Portal Service Request for Proposals
Community Choice Aggregation Web Portal Service Request for Proposals
For release August 21, 2015
Download PDF of this RFP here.
For more on Community Choice Aggregation Program, visit this Community Toolkits page.
Sustainable Westchester (SW) is accepting proposals to deliver a web-based portal for customers in a Community Choice Aggregation (CCA) program to manage their accounts and find program information.
The purpose of this Request for Proposals (RFP) is to solicit proposals from qualified firms with experience with website development and CCA program management, to conduct a fair and extensive evaluation based on criteria described below, and to select the candidate most prepared to serve the needs of Sustainable Westchester. Sustainable Westchester is not obligated to award the project if submitted proposals do not meet the evaluation criteria.
This RFP represents the initiation of an open and competitive process. Proposals will be accepted until 5pm EST August 28, 2015. Any proposals received after this date and time will not be accepted.
Sustainable Westchester is a 501(c)(3) non-profit organization selected by the New York Public Service Commission to manage the first CCA demonstration program in New York State for its member municipalities in Westchester County. A web portal is necessary for customers to enroll/disenroll, change account settings, view updated pricing information, calculate savings, and house basic program information.
SW has successfully facilitated, launched, and managed several powerful sustainability initiatives in Westchester County including: Energize NY, Solarize Westchester (Round 2 launching in September), and Municipal Solar Buyers Group. SW is also on the project team for 10 NY Prize Community Micro-grid Feasibility Study Grants (NYSERDA).
Sustainable Westchester and its predecessor organizations have been working to bring CCA to New York for several years and successfully petitioned the Public Service Commission to implement a pilot program, approved on February 26th 2015. SW plans to issue an RFP for energy supply by early October.
Municipalities throughout Westchester County (12 as of the issuance of this RFP) have passed local laws to authorize their participation in the SW CCA program, and the program is set to be operational in November 2015 representing roughly 75,000 households and small businesses.
As the first CCA program in New York State, municipal officials throughout the rest of the state are closely watching the activity in Westchester, and we expect that many will use the SW program portal as a model for their own web presence as they develop CCA programs in their communities.
As a result, we believe the winning bidder will set the standard for web-based CCA management in New York and have the opportunity to feature their portal design and expand their profile to prospective clients as CCA expands statewide.
The project requires a 6-12 month commitment for design, development, coding, licensing, and hosting of Sustainable Westchester’s new web portal. Substantial content and text will be provided to the selected bidder by Sustainable Westchester.
Successful proposals will demonstrate the capability to meet the following basic criteria:
- Inviting aesthetic, and user-friendly interface
- Consistency of design across all pages/sections of the portal
- Ability to migrate current web content to new portal
- Data security, scrubbing, and confidentiality capability
- Independent access for SW to edit content, data storage
- White label capability, prominent display of SW logo throughout
- All software and licensing requirements included
- Compatibility with all current web browsing technology and upgradeable
- Ability to work closely with SW on coordination of project tasks and resources
- Perform comprehensive testing on portal and database
- Hosting of both the portal and database which collects and tracks site visitor data
In addition, portal must deliver the following concrete functionalities. Bidders should describe and give examples of how capabilities will be demonstrated:
- Display clear CCA program description
- Up-to-date price assessment/comparison
- Household and small business savings calculator
- Linked with utility account database
- Opt-out/disenrollment mechanism (customers granted access with discrete account number)
- Opt-in/enrollment mechanism
- Opt-up mechanism (i.e. choose between default and “green” options)
- Display program terms and conditions
- Display dynamic event calendar
- Sign-up mechanism for email (or other) notification of related programs
If the organization submitting a proposal plans to contract any work externally to meet the requirements described below, this must be clearly stated in the proposal. Additionally, all costs included in proposals must be inclusive to include any subcontracted work, and include the names of subcontractors.
All costs must be itemized to include an explanation of all fees and costs as well as a proposed timing of those fees and costs. For example, a submitting organization may specify that costs will not be incurred until Sustainable Westchester has signed contracts with one or more Energy Supply companies, and that payments will not be due until Sustainable Westchester has received like or better payments from that winning Supply company.
It is Sustainable Westchester’s strong preference that an organization submitting a proposal considers this engagement as an asset for the winning firm to separately, profitably and independently reac out for CCA participation throughout the state of New York, and will therefore submit a low- or no-cost proposal.
Contract terms and conditions will be negotiated upon selection of the winning bidder for this RFP. All contractual terms and conditions will be subject to review by the Sustainable Westchester legal committee and will include scope, budget, schedule, and other necessary items pertaining to the project.
RFP AND PROJECT TIMELINE
Evaluation of proposals will be conducted from August 29, 2015 until September 3, 2015. If additional information or discussions are needed with any bidders during this window, the bidder(s) will be notified.
The selection decision for the winning bidder is intended to be made no later than September 4, 2015. Upon notification, the contract negotiation with the winning bidder will begin immediately. Contract negotiations should be completed by September 11, 2015. If costs associated with the contract exceed certain amounts, Sustainable Westchester’s decision will be made by its Board of Directors, and will therefore meet a somewhat less aggressive schedule.
Understanding that Sustainable Westchester retains the right to issue no award at all, notifications to bidders who were not selected will be completed by September 7, 2015.
Portal must be functional according to criteria listed above by October 23, 2015.
All proposals must include proposed costs to complete the tasks described in the project scope.
SW prefers project to be completed gratis, in exchange for the market exposure afforded by this opportunity.
Bidders should provide the following items as part of their proposal for consideration:
- Description and examples of experience with planning, building, and hosting CCA or similar program portals
- Testimonials from past clients
- Anticipated resources to be assigned to this project
- Timeframe for completion of the project
- Project management methodology
PROPOSAL EVALUATION CRITERIA
SW will evaluate all proposals based on the following criteria. To ensure consideration for this Request for Proposal, your proposal should be complete and include all of the following criteria:
- Proposal suitability: proposed solution(s) must meet the scope and needs included herein and be presented in a clear and organized manner
- Organizational experience: bidders will be evaluated on their experience as it pertains to the scope of this project
- Previous work: Bidders will be evaluated on examples of their work pertaining to web design and hosting as well as client testimonials and references
- Value and cost: Bidders will be evaluated on the cost of their solution(s) based on the work to be performed in accordance with the scope of this project. Gratis proposals will be prioritized
- Technical expertise and experience: bidders must provide descriptions and documentation of staff technical expertise and experience
Bidders must submit a digital copy of their proposal to the email addresses below by August 28, 2015 at 5pm EST to both of the persons listed below:
Leo Wiegman, Executive Director
Glenn Weinberg, Researcher
Municipal Solar Buyers Group RFP Answers to Questions #3 (July 22, 2015)
MUNICIPAL SOLAR BUYERS GROUP: FAQ #3
Answers to Additional Questions from Interested Respondents as of July 22, 2015
Download Answers to FAQ #3 below for Questions 46 through 49.
Visit webpage for second deadline extension for second deadline extension and amended lists of sites.
Update on new Identified Sites: Please note that the Sustainable Westchester RFP exhibits have been updated to reflect the addition of an 18th municipality joining the Municipal Solar Buyers Group, the Town of Bedford. Please visit this page for details of the new Town of Bedford sites.
45) Can we bid the project with a capital lease (direct loan), instead of PPA, so the municipality owns the system on day one and gets the full benefits on day one?
ANSWER: No. In order to achieve results which are in the best interest of the MSBG participants, RFP specifically contemplates that the contractual arrangements will include a PPA between the owner of the PV System and the Municipality incorporating market based terms and conditions.
46) What are the expected build dates for the projects?
ANSWER: As addressed in Question 27 above, it is anticipated that the smaller projects on Identified Sites will proceed as quickly as possible with the expected build dates being within 2015. Due to the additional complexity of the larger ground mounted projects, those sites may possibly take a longer period of time, into early 2016. Respondents should identify any issues with respect to their ability to move as expeditiously as possible on the broad spectrum of Identified Sites.
47) With the question and example of the Croton Commuter Lot, there are (4) meters on site and assuming a system size of 800KW, which would be 200KW at each meter – if the municipality can use all of that power, is SW recommending (4) separate tie-ins or could we in fact do one larger system in the > 200KW program and have only one tie-in?
ANSWER: Please refer to the response to Question 28 above.
48) There is still some uncertainty on the transaction cost for ground mounts. Lets assume we have the following system sizes ( 1 MWdc, 1.5 MWdc, 2 MWdc, and 2.5 MWdc), what would the fees be? Caps were mentioned in Q34 of Addendum 2 and it only confused me more.
ANSWER: You can assume a cap of $200,000 for ground mounted projects that are 1 MW or greater. The reality is that with the current group of ground mounted projects, we do not expect any of them to exceed 1MW. The information coming from Weston & Sampson will provide more design and sizing for these sites. With only 18 of the 38 members of Sustainable Westchester participating to date, we expect more ground mounted projects to be added over time. In order to qualify to win such future projects, it will be necessary to provide a bid for the current RFP.
49) Can you confirm that this RFP is grandfathered into the monetary net metering program as identified in bullet 5 below: "(5) Projects that a State, municipal, district, or local governmental entity has solicited through a Request for Proposals or Request for Information issued in conformance with applicable law."
ANSWER: Respondents are directed to assume that this RFP has been grandfathered into the monetary net metering program.
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RFP for Special Legal Counsel for Municipal Solar Buyers Group
Request for Proposals (RFP SW2015-MSBG2)Deadline extended to July 28, 2015, Tuesday, 5 pm.
On behalf of Sustainable Westchester and its Municipal Solar Buyers Group (“MSBG”), a consortium of municipalities in Westchester County, New York, PNC Bank – Structured Finance Solutions and GP Renewables & Trading, the Advisors, are seeking proposals from qualified law firms to serve as Special Legal Counsel with respect to the drafting, negotiation and execution of agreements regarding installation of small to midsized solar PV systems on multiple municipal sites.
Issue Date: July 17, 2015
Proposal Due Date: July 28, 2015
Download the RFP here:
Download NON-COLLUSIVE BIDDING CERTIFICATION (uploaded 7/23/15).
This Request for Proposals (“RFP”) is issued on behalf of Sustainable Westchester, a New York not-for-profit corporation whose members consists of 38 towns, villages and cities (the “Municipalities”) of Westchester County, and its Municipal Solar Buyers Group (“MSBG”). Presently, 17 Municipalities participate in the MSBG. The goal of the MSBG is to create savings in the cost of electricity for the Municipalities through aggregated deployment of solar energy on municipal roofs, municipal parking lots and other municipal sites (collectively, “Municipal Sites”) in Westchester County.
The MSBG is aggregating its members’ demand for Solar PV. A critical mass of potential Municipal Sites, representing approximately 12 megawatts of Solar PV capacity, has already been identified. On May 19, 2015, the MSBG issued RFP SW2015-MSBG1 (which may be obtained at http://www.sustainablewestchester.org/) seeking development and financing proposals for multiple small to mid-size Solar PV systems on the Municipal Sites with the aim of securing the best possible pricing for such Solar PV systems (the “PV Systems”). Respondent proposals under RFP SW2015-MSBG1 are due on July 24, 2015 and the winning bidders (“Developers”) will contract directly with individual Municipalities for the development of PV Systems on Municipal Sites. This RFP SW2015-MSBG2 seeks to identify qualified law firms to serve as Special Legal Counsel to Sustainable Westchester and its MSBG with respect to drafting, negotiations and execution of agreements necessary for the successful deployment of the PV Systems on Municipal Sites by each individual Municipality.
It is expected that the contractual arrangements will be based on standardized documentation applicable across the spectrum of PV Systems to be developed on the Municipal Sites, including all or some of the following:
- A term sheet (“Term Sheet”) between the RFP SW2015-MSBG1 finalist(s) and the Municipality that sets forth the terms and conditions for entering into the contemplated transaction(s).
- A site lease (“Site Lease”) between the Developer and the Municipality for the use of the Municipal Site.
- A power purchase agreement (“PPA”) between the owner of the PV System (the “PV System Owner”) and the Municipality, incorporating conventional “market based” PPA terms and conditions under which the Municipality purchases only the solar electricity that is delivered; the PV System Owner is responsible for all required operations and maintenance of the PV System; and the PV System Owner provides an output guarantee equal to a percentage of the projected output for each system over the term of the PPA.
- Insurance policies of the types and in the amounts acceptable to Sustainable Westchester and its MSBG, including commercial general liability insurance for bodily injury liability, including death, and property damage liability, with minimum limits of $3,000,000 in respect of claims arising out of any one accident, personal injury or disaster.
The successful proposer will be expected to furnish legal services to Sustainable Westchester and its MSBG (including the drafting, negotiation and execution of standardized Term Sheets, and PPA’s and Site Leases for each PV System) and liaise with member Municipalities’ own counsel, as appropriate. Respondent law firms are asked to submit proposals based on the number and nature of Municipal Sites that have been identified to date in RFP SW2015-MSBG1. We expect the number of Municipal Sites to grow, possibly substantially, during the course of the contemplated engagement.
Read the RFP for more details.
Municipal Solar Buyers Group RFP 2nd deadline extension
RFP for solar developers: Submission deadline extended to July 24, 2015. See links to revised RFP documents below (Exhibits B, Ca and D updated July 15, 2015, and July 20, 2015).
Sustainable Westchester has received information from the engineering firm Weston & Sampson pertinent to the ground mounted sites that have been identified by MSBG participating municipalities. In order to provide Respondents sufficient time to review this information and to submit additional questions, please be advised that the due date for response to the RFP has been extended by two (2) weeks.
The revised date is as follows:
Responses due Friday, July 24, 2015
Interested parties must submit their Proposals to the Advisors by 5:00 P.M., July 24, 2015
The RFP documents have been updated.
Note: The files for Exhibit B, Ca and D updated 7/15/2015 (in bold) and on 7/20/15 (in bold and underscore) now contain sites in an 18th municipality to join the Solar Buyers Group, the Town of Bedford.
Download them here:
- SW_MSBG_RFP_Exhbt_B_Participating_Towns_Initial_Sites_7.20.15.xlsx (One site in Town of Bedford, Canine Commons, has been removed on July 20, 2015.)
- SW_MSBG_RFP_Exhbt_D_Responden_Bid_Submission_Form_I_Updated_7.20.15.xlsx (One site in Town of Bedford, Canine Commons, has been removedo n July 20, 2015.)
FAQ on Community Choice Aggregation
Community Choice Aggregation Demonstration Program
Frequently Asked Questions (Last revised July 7,2015)
Q 1. What is Community Choice Aggregation (CCA)?
ANSWER: Community Choice Aggregation is a municipal or countywide energy procurement model that enables communities to put out for bid the total demand for electricity and natural gas of participating homes and small businesses and purchase energy on their behalf. Aggregating consumers on a large scale creates the market clout necessary to negotiate lower rates with private suppliers. CCA is currently available in six states: California, Illinois, Massachusetts, Ohio, New Jersey, and Rhode Island. New York will be the seventh. Over five million customers nationwide are served by a CCA program. Most programs have grown steadily and shown customers consistent savings. Sustainable Westchester has been authorized by the New York State Public Service Commission (PSC) to implement the first CCA program in the state in Westchester County.
Q 2. What types of customers may participate in this pilot program?
ANSWER: The PSC has limited participation to residential and small commercial accounts for electricity and natural gas that are not presently taking supply under a contract with a third party supplier (commonly called “ESCo s” in New York State). Small commercial customers are generally those with peak electric demands less than 10 kilowatts (kW).
Q 3. Who is Sustainable Westchester?
ANSWER: Sustainable Westchester (SW) is a non-profit 501(c)(3) consortium of Westchester County local governments founded to generate equitable and ecologically responsible economic growth through innovative, participatory, and replicable initiatives. Member municipalities collaborate on ecologically sustainable programs that stimulate the local economy and secure the health and well-being of Westchester residents now and in the future. For the CCA program, Sustainable Westchester will act as the manager, coordinator, and administrator on behalf of any of its member municipalities who join the CCA program.
Q 4. What about ConEd/NYSEG? Where do they fit in?
ANSWER: The existing utilities continue to deliver reliable power, maintain power lines, and respond to service outages. They will still provide the same customer service to all residents regardless of whether they are in the CCA program. They are required by law to do so. Customers will still receive only one bill each month, and it will still come directly from ConEd/NYSEG. The new bill will reflect the change in supplier and new, lower supply rate.
Q 5. Which communities may participate?
ANSWER: All Westchester cities, towns and villages are eligible to participate in the program. Sustainable Westchester has been presenting the CCA program to communities countywide and walking elected officials through the process of enabling their residents’ enrollment. If they choose to pursue CCA, communities are encouraged to hold a public hearing to discuss the opportunity, pass a local law authorizing the municipality’s participation, and communicate the details of CCA to their residents and small businesses.
Q 6. Do we need a local law?
ANSWER: Yes, under New York State home rule, a city/town/village authorizes itself to join the demonstration program by adopting a local law. This action does not commit to the city/town/village to joining, but merely enable doing so. The law gives the municipality control over the conditions under which it will participate. It also gives the city/town/village full flexibility to take advantage of future statewide CCA opportunities (i.e. local procurement incentives, energy efficiency fund, etc…).
Q 7. What else do communities have to do to be part of the program?
ANSWER: After adoption of the local law, the municipality, assisted by Sustainable Westchester, will inform the local utility (ConEdison or NYSEG). Thereafter, Sustainable Westchester will prepare an energy procurement bid and manage that process on behalf of all the aggregated municipalities. Assuming we receive a compliant bid, Sustainable Westchester will inform the municipalities. At this point, the municipality has a choice of whether to proceed by signing a tri-party agreement with Sustainable Westchester and the chosen energy supplier(s) or not. Should the municipality proceed, it will, again assisted by Sustainable Westchester, inform the ConEdison or NYSEG supply customers in its jurisdiction of the new offering. At that point a 20 day opt out period begins, for any customers who do not wish to take advantage of the new offering. Once the 20 day opt-out period closes, the program goes into effect at the next billing period. Sustainable Westchester will manage the communication between the utility and new energy supplier on behalf of its member municipalities.
Q 8. Is my community participating?
ANSWER: As cities, towns, and villages adopt the local law and notify Sustainable Westchester of their intent to participate in CCA, we will post the list of participating communities on the Sustainable Westchester website. Please check there to see if your city/town/village has passed a CCA local law. If you don’t see your community listed, please contact your elected officials to make sure they have had Sustainable Westchester in for a public presentation.
Q 9. How much may I save?
ANSWER: We expect most customers participating in a CCA program will experience a four (4%) to five percent (5%) savings on their utility bills.
Q 10. What if I don’t want to participate?
ANSWER: Absolutely your choice. Every household and small business that currently receives their energy supply from ConEd/NYSEG will be given full advanced notice of the program’s initiation and given clear instructions on how they can opt out. There will be online, phone, and mail (pre-paid postcard) options. Customers will have twenty days from the time they receive the opt-out notification. After that point, those customers that did not opt out will be automatically migrated to the CCA program. This is largely a formality, however. Customers will still have the ability to opt out at any time with no penalties whatsoever.
Q 11. How will the CCA program impact Westchester residents?
ANSWER: Most customers will not notice any change. The only difference would be that the electricity delivered to the home or business would be cheaper and potentially from cleaner and/or local sources of power. The way you pay your bill now will stay exactly the same. Over time, customers will notice that their rates remain more stable, and that they have greater access to renewable energy, local generation, and energy efficiency programs.
Q 12. Will my taxes go up?
ANSWER: No, there is no taxpayer or public funding required to run this CCA program. In fact, the New York State sales tax you pay on your monthly electric and gas bill should go down if you are in the CCA program.
Q 13. What if I don’t have natural gas at my home/business?
ANSWER: You will still be enrolled for your electricity supply and receive the same rates for electricity as all other residents in your municipality, including those that are also buying their natural gas through CCA.
Q 14. Is CCA green?
ANSWER: Sustainable Westchester is committed to seeking use of power from renewable sources, in ways that do not significantly raise the bottom line price.
Q 15. What choices will the consumer have under CCA?
ANSWER: Sustainable Westchester intends to solicit energy bids that offer at least three (3) different energy supply options. The first will be a default rate that per the Public Service Commission order must “save them money.” The second is likely to fixed rate for an energy supply. And the third is likely to be a “green product” that is up to 100% carbon free and derived from renewable energy sources (solar, wind, hydropower, etc). In most other CCA programs, the carbon-free rate option is usually slightly higher than the default rate. In the other states that offer CCA, nearly half of the over 5 million CCA households or businesses purchase renewables as part or all of their procurement mix. Each individual household or business will be able to choose which rate they want to buy, the default, fixed or carbon-free rate.
Q 16. What is the financial responsibility for the municipalities or the County?
ANSWER: There is no financial risk to local governments. Administration and operation costs incurred by the CCA program will be covered through a small fee paid by customers per kilowatt-hour (kWh) or therm. Compliant bids must save residents money after this administration fee has been calculated into the bid, relative to what the customer would have spent per kWh or therm in the prior year when buying supply from his utility.
Q 17. How will Sustainable Westchester go about procuring the energy supply bid?
ANSWER: Electricity and natural gas suppliers will be selected by a competitive bidding process, using a energy procurement request for proposals (RFP). Each municipality participating in CCA will designate a liaison who will review the draft Energy Procurement RFP and provide input to SW’s Energy Procurement Committee on the RFP prior to publication. Only bids that beat the average utility price over the last year or guarantee sub-utility rates 24/7 will be considered compliant bids. Compliant bids will be evaluated based on rates, fixed term length, carbon-free options (100% renewables, no nuclear), and strict credit requirements. Suppliers may bid on electricity, natural gas, or both. The winning supplier(s) will then negotiate a contract with each participating municipality.
Q 18. How is Sustainable Westchester qualified to manage the CCA process?
ANSWER: The organizational structure of Sustainable Westchester has been designed for just such a decision-making mechanism. The Board of Directors is made up of elected municipal officials in Westchester County, and professionals in the sustainability sector (primarily energy). In addition, Sustainable Westchester has assembled an Energy Procurement Committee consisting of experts in the field, each with vast experience in the New York supply markets. This Committee will act in an advisory role, on a volunteer basis, throughout the process. Sustainable Westchester has also been openly soliciting feedback from member municipalities to ensure that procurement decisions will sufficiently represent the interests of residents countywide.
Q 19. How is the Sustainable Westchester CCA program funded?
ANSWER: As mentioned above, PSC has authorized Sustainable Westchester to collect a rate-based administration fee, which covers organization’s expenses for communications and outreach assistance, customer service, support to municipalities, and legal fees associated with managing the program. This fee will likely be a tenth of a penny per kilowatt-hour of electricity and half a penny per therm of natural gas. When the details are finalized, all administration fees will be fully disclosed.
Q 20. What other New York counties or communities are exploring CCA?
ANSWER: As of February 2015, Westchester is the only county in the state authorized to implement a CCA program. However, communities throughout New York, such as in Sullivan, Ulster, and Monroe Counties, are keeping a close eye on our Westchester pilot. They plan to submit CCA proposals of their own to the Public Service Commission based on our experience in Westchester..
Q 21. Will each municipality have to hire a consultant or broker to help them with the bidding process?
ANSWER: No. Sustainable Westchester will be conducting the bidding process on behalf of all the participating municipalities in unison. A primary mission of Sustainable Westchester is to provide such shared services to all member municipalities, which chose to participate in this program.
Q 22. Will the same ESCo be used for both electric and natural gas procurement?
ANSWER: Maybe. It is the intention of Sustainable Westchester to release the RFP for both electric and natural gas simultaneously, in which case ESCos will have the opportunity to submit bids for either or both.
Q 23. How will account numbers and related information be kept confidential?
ANSWER: Yes. Privacy has been and remains a top priority for Sustainable Westchester, PSC, ConEd and NYSEG, and all the participating municipalities. The agreement between the participating municipalities, Sustainable Westchester and the ESCo will contain non-disclosure language for all parties to protect the privacy of account level data.
Q 24. Will the winning supplier be able to assign the contract to a new supplier?
ANSWER: Only with the approval of Sustainable Westchester and the participating municipalities. This will likely be a mutually reflexive clause in the contract requiring approval of all other parties for any significant change to the agreement.
Q 25. What happens if customers fail to pay their bills? Can the supplier force other customers (or municipalities) to pay for such losses?
ANSWER: It will be up to the distribution utility, as usual, to collect on delinquent accounts. No other stakeholder (i.e. Sustainable Westchester, other customers, municipalities) will be held responsible.
Q 26. How will customers currently getting net metering credits be impacted?
ANSWER: There will be no effect; customers with rooftop solar will continue to get paid net metering credits at the retail rate.
Q 27. Once terms of a draft contract have been worked out, will towns (or customers) have a chance to review it before their future energy procurement is tied to those terms?
ANSWER: Yes. The draft contract will be presented to the municipalities, posted on their website, as well as the Sustainable Westchester website.
Q 28. What will be the form of input to the RFP and subsequent contract?
ANSWER: Sustainable Westchester will hold a webinar or Google hangout to explain the details and solicit comments.
Q 29. If customers opt out after the contract has taken effect, how will that effect their service?
ANSWER: Service will not be interrupted whatsoever. The account will be transferred back to the utility at the end of the following billing period.
Q 30. Will customers be informed at the end of the first contract that they may be switched to a new supplier, and then be given another chance to opt out?
ANSWER: Yes. All participating households and small businesses will receive notification of the change along with the new price and all of the opt-out methods.
Q 31. Who covers the termination penalty should Sustainable Westchester decide to terminate the contract prior to its end date?
ANSWER: In that highly unlikely event, the city/town/village will be responsible for fulfilling the terms of its contract.
Q 32. Could Sustainable Westchester or town board member assets be encumbered in any way should a lawsuit against Sustainable Westchester occur?
ANSWER: No. Sustainable Westchester has an insurance policy protecting against such an outcome.